(Statements gathered below are from a third-party quality assurance service)
We used Starlight Caregivers for in-home, live-in care for our 84-year-old Dad who needed help with all his personal care, medications, blood pressure, wound care, meals, etc. Due to his height and weight, coupled with immobility, a power lift was needed to get move him between his wheelchair and his bed. So he was not an easy patient, physically, although he was a super nice guy!
I strongly recommend Starlight Caregivers for several reasons:
1. The quality of the caregivers they sent. The caregivers that Starlight and were CNAs with very high skill sets that matched Dad's care needs. They had no trouble using our equipment, learning Dad's routine, and managing his care from the moment they entered our home. We also found them to be people of great loyalty and high integrity whom we could completely trust in our home and with our dad.
2. Great match of interests and personality between caregivers and our dad. Before placing a caregiver in our home, the owner of the company, Duanni Hurd, and her director of care, visited Dad at home and interviewed him and us about his medical condition, care requirements, preferences and interests. Dad was a retired scientist with a wide range of highly technical interests. We were particularly amazed that Starlight Caregivers was able to send a CNA who actually knew and had used the specific kind of scientific instruments that our dad used to design. Dad was thrilled, too.
3. Cost sensitivity and scheduling. Changes to the regulations for paying in-home caregivers that went into effect in early 2015 have made it virtually impossible to afford 24-hour in-home care. This is something that Starlight Caregivers and others throughout the home care industry are trying to get changed. But in the meantime, Starlight Caregivers provided us with scheduling alternatives that kept down the cost considerably. And they managed the caregivers' schedules so that we were not caught up in a nightmare of juggling multiple caregiver schedules ourselives.
All in all, I was extremely pleased with the service, compassion and knowledge that Starlight Caregivers provided. If faced with this situation again, I would definitely call on them, and I highly recommend others to do so.
Barbara S., San Jose
Excellent service !! The caregivers were all well-trained, compassionate and on time. My mother needed 24 home care in the last several months of her life, and I could be there only part time. Starlight was exceptional in meeting our last minute needs, answering my questions, changing medications and food, and keeping the family updated on a daily basis with an online summary of care. The all night caregivers were attentive and responsive. I had tried two other companies and StarLight Caregivers was definitely a step above in all ways ! I know it's hard to sort out all the companies, but this one is definitely highly recommended.
Lynda S., San Jose
This service is a Godsend. When my mother needed help, Duanni was there right away for a very thorough and compassionate assessment. Her caregiver staff were great, and any issues were handled sensitively and expediently. When I suddenly needed to increase my mother's care to 24-7, Angel had a staff put together for this within hours of calling her. I am enormously grateful that Starlight is there.
Krista F., San Jose
My Mother lived at home until she was 92, so we had many caregivers from people I got from an ad to other companies like this one. I would say this company was the best of all of them. They are very attentive, prompt, and business-like, while being caring and human, too. The family portal is a valuable tool to check on activities, etc. I would choose them again in the same situation.
Jennifer W., San Jose
Starlight caregivers has been an amazing find for us. Our mother has needed increasing care in her home over the pas year and Duane, Angel and Alex have provided very caring and insightful support through really sensitive management of the emotional and psychological issues as well as the physical and practical problems. This is not an easy job to do well but the really do a great job in a very respectful way. Their work is very much appreciated by our family. Thank you Starlight
Almond J., San Jose
StarLight caregivers provided key care for my father during the last 6 months of his life while he was in hospice at his home. StarLight was thorough in their evaluation of my father's needs, and all the caregivers were well qualified and good human beings who I came to regard as friends. I would highly recommend StarLight to others with similar needs.
Timothy H., San Jose
Wonderful, caring, professional, well trained, and very kind and human! And available for my neighbor at the last minute,after a stroke and no one else there for here when the doctor ordered 24/7 care. Other agencies could not respond as quickly! Jose was sympathetic, and gentle.Abbey very kind and talkative. Ira was in training to be a nurse and very much knew what to do! Tom even brought his guitar, and was able to share his interest in music with her, and play and sign. It all added up to very high level care, which contributed to a much better than average recovery, and staying in her own home. Supervisors met our needs, scheduled very well, we could not be more pleased. Thank you Starlight!
John H., Palo Alto
I found Starlight Caregivers through YELP and decided to reach out to them after reading all the excellent reviews and browsing their well organized website. My mother had suffered a stroke over the holidays and eventually transitioned to a skilled nursing facility; while there she was confused, distraught, and at high risk for injury which would have impeded her rehabilitation and recovery had I not found a caregiver to be with her. I emailed them and got a phone call back the very next day. Angel was extremely sweet and professional, asking me a lot of questions about my mother's needs. She came to the rehab facility to meet my mother and me, and performed a very thorough assessment of my mother's needs and the surrounding environment (bathroom, bed, mobility impairments). Duanni the founder also stopped by to visit my mom and answer all of my remaining questions. I found her and the entire admin staff to be professional, empathetic and sincere. Good people. Starlight was able to personally match my mother up with a few caregivers based on her needs and personality. Not only did they provide her company, but they helped toilet, feed, and exercise her when the obviously overworked facility staff could not. Starlight immediately was able to provide me with caregivers anytime I needed due to my mother's quickly changing caregiver scheduling needs. We had caregivers at night, sometimes during the day. I found the caregivers to be well trained, many with prior healthcare experience. Starlight works really hard to find a good match between client and caregiver so if one does not seem a good fit by the client, they continue to work on finding a good one. What I am impressed by with Starlight is their professionalism, their large roster of caregivers to provide a good match to your needs, and their organization. The staff were available 24hours a day and kept in constant contact with me depending on MY (mom's) needs, so text, email AND phone contact was made available to me. On top of that their website has a patient sign on page where one logs in to see the caregiver progress notes on what transpired during the day, as well as the caregiver schedule for the entire month; there are also caregiver profiles for you to see. I found this highly helpful due to my busy schedule. I could just sign in on my phone to see who was coming or what had transpired the previous day if I wasn't able to visit. While i hope not to need another caregiver, IF i did, I wouldn't hesitate to use Starlight again. My experience with them left me with a good impression of how caregiving can be a blessing when done right. While I don't have experience with any other caregiving agency, I doubt I'd use a different one. Starlight sets the bar pretty high.
Thien H., San Francisco
Duanni and StarLight caregivers found the most amazing caregiver for my mother. Duanni came to my parents' house for a complimentary assessment of my mother, her care needs, and the house, then proceeded to find us a caregiver. We were specifically looking for a Mandarin Chinese caregiver and had tried two other larger agencies in the area who were unable to find a good match. After one or two caregivers who did not "fit" with our needs, Duanni found us the perfect match and we could not be happier.
Irene H., Palo Alto
My father is 100+ and is still living in his own apartment. Up to May 30 he was almost fully independent, including cooking his own meals. However, since June he has required 24 hour care, while he undergoes rehab, relearns to walk, and goes to physical and water therapy. Starlight provides 12 hour shifts as well as shorter 4,8 or 10 hour periods when requested. The caregivers provide his personal care, prepare meals and do light housekeeping. They also drive his wheelchair accessible van to shop, get to appointments and make trips out to dinner, visit friends and go to doctors appointments.
Duanni and Angel have been exceptionally responsive, almost always attending to my e-mails or phone calls immediately, and making changes in personnel whenever someone does not seem to fit quite so well with my dad. The result has been provision of a very strong team for him, with professional back up in place on those occasions when a scheduled caregiver is not available.
Starlight's Family Portal is very useful, as it provides each individual caregiver's care notes for their shifts. Also provided is a schedule of who is coming at least a week in advance. This helps put me at ease, as my wife and I live in the Boston area and the web posted schedule combined with phone calls, texts and e-mails from Duanni and Angel keeps me in close touch with Starlight on any personnel shift changes, schedule readjustments, or possible medical issues my dad might have requiring attention beyond what StarLight caregivers are allowed to provide.
We receive a synopsis and references for any proposed new staff before they begin with my dad. Every potential caregiver is independently vetted by my dad and by me.
My dad wants to continue living in his apartment and StarLight deserves our thanks in making this possible. I recommend them highly to other potential clients looking for caregiving from an agency that demonstrates exceptional professional service, responsiveness, warmth and efficiency.
Weston F., Stow MA
I sent them an online message and Angel called me the very next day. She answered all my questions and promptly emailed me Client Service paperwork to get the ball rolling. Ill keep updating as we go through this process of finding part time help for my father.
The day afterwards my parents and I met with Duanni - intelligent, professional, empathetic, curious and thorough. After, I left, she walked through the house in a non obtrusive way. She emails and texts swiftly.
Within a week, she found a match for us! His first day was yesterday and he came with his Manager. I thought that this extra step, really insured that we would have quality care and communication. My Chinese mom is not easy to please and she is glad that our new Korean male helper is exactly what she wished for.
Vee K., Santa Clara, CA
I cannot say enough about the high quality of care that my parents received from Starlight Caregivers. Duanni has built an incredible team of Professional Caregivers and Management Staff that far exceeded our expectations. I have to mention Rosa specifically who was exceptional. Knowledgeable, experienced, caring and professional. She became like a member of the family and took care of my folks like they were her own. Angel in the office was always accessible, responsive and kept everything extremely organized and on track. I highly recommend Starlight and their team of professional caregivers!! Thank you Starlight for helping us through a difficult time!!
Glenn M., Bend, OR
After our mother broke her hip in August 2014, we were referred to Starlight Caregivers by the staff at Sequoia Hospital. Our initial phone communications were very professional. Duanni was able to provide a caregiver within a day of our confirming that we wanted someone to begin taking care of our mother. We have been very satisfied with the people and services provided by Starlight and the sister company Footprints.
Mom has had 24 hour attention since she got out of the hospital. She can be very particular about who is in the house with her, and we went through several people finding the right people for her. This is not a knock on Starlight. Rather, it is a high compliment that Duanni has access to so many quality caregivers that she has been able to "custom fit" her services to Mom. Cynni, Jenni and Amy have been particular lifesavers and have become close friends with Mom. They provide all kinds of support beyond simple caregiving, including helping Mom buy new household appliances, getting her drivers license re-issued, resolving banking issues, etc. We recommend Starlight and Footprints very highly if you need a competent, well trained, professional caregiver.
Carl J., Cardiff, CA
My wife has needed a caregiver for the past 10 years. We've used private caregivers and several agencies. Starlight was the most professional of the agencies. They answered the phone promptly and took care of any issues, such as a caregiver stuck in traffic, with a minimum of fuss. Once they even sent someone from the office when the caregiver was unexpectedly delayed due to a sick child.
The caregivers from Starlight were very well trained, something I can't say for the private caregivers or the other agencies. In addition, once they got to know my wife, Starlight found caregivers that she looked forward to seeing. The only problem we ran into is the high cost of living in the area. Two of our favorite caregivers had recently moved to the area but found they couldn't afford it and left after a few months. I wish there was a way for Starlight to have rewarded them with higher pay even if it cost us a bit more.
Alan K, Palo Alto
My mom just had hip replacement surgery on Jan.1 and we had to decide between a rehab facility or home care with a full time caregiver. We chose the latter and have not regretted it for one minute thanks to Duanni and her team. I actually called at 6:30 am thinking I would get the agency answering machine but instead, Angel (yes, there is no such thing as a coincidence) answered the phone. By 11 am, Duanni was at Good Samaritan Hospital chatting with my mom and me. My mom was discharged at 5:00pm and we had our second angel of the day, Zoila at the house ready to care for my mom. Zoila is truly a blessing (professional, warm, organized, tidy, and a good listener) and took amazing care of my mom until we relocated her back home to San Diego. We were also able to have Ruth in our home for a few days. Ruth was also amazing and caring. Duanni went above and beyond to make sure things were just right for all of us during this very stressful time. I would not hesitate to recommend the entire team!!!! Thank you all!
Denise W., San Jose
Starlight is great quality team that is flexible, responsive, and very caring. They are highly recommended.
We've been working under quite a bit of stress with bevvy of health issues over the years with our parents and grandfather, so we have good experience with what healthcare and caregivers can provide. We decided to bring on Starlight because of an immediate need with my grandfather. Our requirements were the help to be fluent in Chinese, strong to help move my grandfather around, and be professional with the medical and personal needs of my grandfather.
They came in immediately to do an assessment, spoke to my grandfather and us to put together the list of needs and responsibilities for the staff that would be helping.
Since then, they've been providing almost 24/7 care with a rotating group of people that are pretty fantastic. Everyone cares, and provides support to their teammates and our family. Our requirements changed, and they adapted very quickly to it.
We don't have any reservations in working with the Starlight team and will recommend them always.
Jia S., Palo Alto & Tokyo
When my father suddenly needed 24-hour private duty care after surgery, we turned to Starlight Caregivers, because they had been so responsive and attentive to detail when we had used them earlier to provide an escort for medical appointments. The service proved to be very quick at finding a good overnight care provider on very short notice. When my father continued to need afternoon and evening care, Starlight found some wonderful caregivers who could come regularly. They became not just caregivers, but also companions. They bonded with him in different ways, such as listening to music, playing games, watching sports on TV, or just talking. Best of all, they truly cared, as did Duanni and Aliza, who are very organized, understanding, and forward-thinking in their use of technology. I was able to log into a client portal to read helpful shift notes from each caregiver.
Nancy P., Washington DC
After I was unexpectedly immobilized by an accident, StarLight was able to provide an experienced and sympathetic aide to assist me in caring for an eleven month old infant for 10 days. Duanni sent the perfect caregiver who quickly became the baby's adored companion. This tireless individual not only met all of the child's needs but was a tremendous help to me as well. In fact I felt so pampered that I told Duanni that it was almost as if I was on a vacation.
Fortunately, I have recovered but I would not hesitate to call Duanni again if the need arises. I highly recommend StarLight CareGivers!
Susan P., Portola Valley
We first became aware of Starlight when my mother suffered a bad fall and we had to find overnight support for her while hospitalized. We contacted Starlight literally on a Saturday afternoon and they had an experienced highly qualified person at the hospital within 90 minutes! Talk about a load off of our mind.
We continued to use Starlight for the remainder of the week my Mom was in the hospital and even now that she has been moved to a skilled nursing facility. Duanni has always been engaged with the process and has been a big part of making sure that my mother is on the road to recovery.
I heartily recommend this agency and know that you will be more than satisfied with their attention to detail and quality of service.
Gary D., Warren, MI
Here is a little something about the good help I got from the three caregivers Starlight sent to me.
Recently I had occasion to need post-operative caregiver help and chose Starlight Caregivers because they had been recommended to me by members of Avenidas Village.
All three caregivers who came to my home were wonderful. They knew the kinds of help I would be needing and bent over backwards to do everything necessary to assure my comfort. I think if I had asked them to go to the moon, they would have tried to do it! When they weren't busy helping me physically, they cleaned up around the house, watered my flowers and one of them even helped catch me up with my ironing. Who could ask for more!
They were uniformly friendly and fun, without being intrusive. I hope I won't ever need them again, but it's a comfort to know that they are out there if I do need help.
Sue K., Palo Alto, CA
We were referred to StarLight CareGivers by Avenidas after sub-standard service with our then current caregiver service. Duanni met with my mom, my sister and myself and I liked her right away. So did my mom, who was very cautious with anyone new. Duanni spoke directly to my mom and got a sense for who she was therefore bringing the right caregiver to live with my mom. Duanni expressed her concerns with regards to her safety and suggested safety measures in her home to make mom as safe as possible. Mom lived her last several months in her home enjoying the company of her caregiver from StarLight, and my sister, brother and myself felt secure knowing that my mom was being well watched and taken care of.
Barbara T., Palo Alto
"I am writing this review as a current employee of this company.
Before I get into the details, a little about my background in caregiving: I've been working in the field of caregiving since 2009. During these last 5 years, I've built my working knowledge of diverse disabilities by providing great and satisfactory care to all my clients and even had the pleasure of experiencing life as a live-in caregiver for almost 2 years. With that being said, if you have been a caregiver as long as I have, you will agree that one of the most important factor to taking care of clients is communication between the caregiver and the agency.
Now, I've been with 4 different agencies before this one and I have to compliment on the fact that Starlight's management is absolutely superb. One factor I can always count on is the management's ability to keep everything organized. They work day and night to ensure that every client gets the most appropriate care/services. I can always count on my agency's management to be there to answer my questions, even in the middle of the night. I sincerely appreciate all the hard work Duanni, Nancy, and Aliza puts in to ensure that EVERYONE is happy. As a student scrambling around to make enough money for rent, classes, textbooks, etc., I can say with confidence that Starlight is very accommodating to its caregivers. Duanni was more than willing to work with my tight schedule (I also work 10am-5pm in a restaurant Mon-Fri AND go to DeAnza to pursue a career in nursing) and provide me with continuous overnight shifts for the past 3 months.
I believe I do not need to write any more regarding the quality of care we provide. As you can see from all the satisfactory reviews from actual clients, the quality of the services provided by Duanni and her company is TOP notch. If you or your loved ones are in need of excellent care, I can say without a doubt in my mind that all of us Starlight Caregivers genuinely love putting a smile on the face of each and every person we work with."
David K., San Jose
"As a professional caregiver, I have worked for quite a few agencies and also in-patient facilities. I am very happy to have the opportunity to work for Duanni and her team. Management is awesome. They try very hard to make sure the clients and their staff are happy and generally succeed! They found me a client immediately after hire and the client and family are a fit for me. Thank you Starlight for giving me this chance to work for a top-notch agency."
Linnea J., San Jose
"I have just finished a five week post-surgery care with Starlight. My caregiver was beautifully matched to my needs and her professionalism, tenderness and humor helped so much in my recovery."
EWL, Palo Alto
"Starlight Caregivers couldn't have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni, the founder, met with me and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers' pain management and movement restriction needs.
Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side.
The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal - never once did I feel "out of the loop" or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers.
All in all, I would wholeheartedly recommend this service to anyone looking to find in-home care."
Margaret L., Palo Alto
"Starlight CareGivers has provided 24/7 care for my mother over the past few months. The owner, Duanni Hurd, has worked extra hard to provide the professional help that my mother requires. The daily status reports have been a great help in adjusting the care required. The caregivers have been excellent in their caring efforts to assist my mother. I would recommend Starlight CareGivers to anyone in need of these services.
Jon, Redwood City
"This agency is top notch. My father needs 24/7 care, can't walk, is on dialysis, has a pacemaker and yet gets bored and sometimes demanding. They have gone out of their way to make life more serene for him and for me. The staff is very dedicated to their work. Our main caregiver is a dream and my father adores her. The staff is quick to react, extremely professional and extremely loving and caring. I would recommend Starlight, Duanni Hurd, and her excellent team in a heart beat."
Sylvie W., Atherton
"I hired Starlight Caregivers to care for me after surgery. I chose them because of the professionalism of the owner, Duanni Hurd, and for the obvious attention to the needs of the client, the caregiver, and the business itself. My main caregiver was perfect for me; the right combination of skills in personal care, companionship, and meal prep. She was careful to keep everything clean and tidy. I appreciated the scheduling flexibility as my needs changed. I recommend them highly."
Linda A., Palo Alto
"I'm a member of Avenidas Village. It is a membership organization that is designed to help seniors age in their homes. One of the things they do is construct a vendor list. I knew I was going to have an operation and that I live alone and I would need some care. I talked to them about who they would recommend and they gave me 3 names of providers and one of them was Starlight.
"I talked with Starlight and I went with them. I decided to hire them because they spent quite a bit of time with me on the telephone explaining to me how they operate; what their policies are; how they source their caregivers; how they check them out and make sure that they are qualified. They have 12 different things that they have to verify before they hire somebody. They told me that they hire maybe 5% of the total number of applicants because they just exactly want the right people. With further interest on my part, they came out to assess my home to see if we were appropriate for them. In that process, I talked to them and saw the material they provide for their clients. I was just impressed with the thoroughness and the organization. I had a very strong sense that they know what they're doing.
"I've only had two separate people. One caregiver in particular is absolutely excellent. The second one was also good. What made the first one excellent is that she's capable, competent and at the same time she pays attention to what is said to her. She anticipates what's needed but she doesn't force it on you. It's just all a very smooth and seamless relationship and she was not at all possessive of her way."
Client, Palo Alto
"My experience with Starlight Caregivers has been absolutely exceptional. I have dealt with a number of caregiving agencies in the past. Starlight Caregivers compassionate care has been above and beyond anything I had hoped for. Not only have the caregivers that have been provided given my father a higher level of dignity and respect that so many elderly people fail to receive, they have also brought happiness back to his life and companionship that is truly meaningful to me and my father. Without Starlight, life would be so difficult. Duanni, the owner of Starlight, has gone above and beyond the call of duty to find perfect match for my father, which has given him a new level of emotional and heartfelt experience."
Daniel Jr. L., Woodside
“Starlight Caregivers are extremely professional, helpful and sympathetic to our needs especially when we were going through hospice care for my grandmother. They were very resourceful. They were able to provide us with few documents like proof of insurance and coverage. In a very professional manner, they were telling us they really carefully screen their employees and that gave us a lot of comfort.
"They highly specialized in bilingual service, especially for Chinese elderly, and that was definitely something that we desperately needed for my grandmother because she didn't speak English.
"After her passing days, they still followed up with us and see how the family was doing and provided us with resources to help us cope with the loss. I very much feel that they were part of our family.”
Denise, Milpitas, Calif.
“They have the most personable care. The owner of StarLight really paid attention to my mother and that’s really a big help. The caregiver named Amber is really a good fit for my mom. Through the interview process that we had with the owner, she really narrowed it down to what my mom’s likes and dislikes were. She did a great job in matching the caregiver with my mother. Amber is a very caring person, respectful, calm, and listens to what my mom’s needs are.”
Robin, Palo Alto, Calif.
“I give Starlight a very high recommendation. They were very conscientious about providing care for my husband. They provided the right kind of person for him. They were congenial, loving and thoughtful. They were so engaged with him. They walked with him, read to him and played games with him. My husband was well cared for.”
Past Client, Portola Valley, Calif.